Refund & Cancellation Policy.

Last Updated: 17 August 2026

1. Introduction

MR ENTERPRISE provides software development, website development, e-commerce, POS, billing, ERP, custom web applications and other digital services.

Because many of our services involve customized development, design, configuration, planning and other work performed specifically for a customer, refunds may depend on the status and nature of the project.

2. Quotations and Payment Confirmation

Before starting a project, we may provide a quotation, proposal or other written confirmation describing the expected scope, price and payment terms.

Customers should review the quotation and project requirements carefully before making any payment.

3. Advance Payments

Some projects may require an advance payment before development, design, configuration or other work begins.

Where work has already started, the advance payment may be used to cover work performed, planning, design, development, resources or other project-related costs.

Therefore, an advance payment is not automatically refundable once project work has commenced.

4. Cancellation by the Customer

A customer may request cancellation of a project by contacting MR ENTERPRISE as soon as possible.

If cancellation is requested before any substantial project work has started, the request may be considered for a refund, subject to any agreed terms and costs already incurred.

If development, design, planning, configuration or other project work has already started, the refundable amount, if any, may be determined based on the work already completed and costs incurred.

5. Completed or Delivered Work

Payments relating to work that has already been completed, delivered or made available for customer review are generally not refundable, except where otherwise required by applicable law or expressly agreed in writing.

6. Custom Software and Development Projects

Custom software projects require development resources and are created according to the customer's requirements.

Once substantial custom development has started, cancellation may not qualify for a full refund because development time and project resources may already have been used.

Any refund consideration will take into account the work completed, project stage, agreed milestones and costs already incurred.

7. Change of Mind

A change of mind after work has started does not automatically create a right to a full refund.

If you decide to change the project direction, requirements or business plan after work has started, additional charges or revised timelines may apply depending on the requested changes.

8. Third-Party Costs

Certain projects may involve third-party services such as domain registration, hosting, premium plugins, software licenses, APIs, payment gateways, SMS services, email services or other external products.

Amounts already paid to third parties on behalf of a customer may not be refundable by MR ENTERPRISE if the relevant third party does not provide a refund.

9. Domain, Hosting and External Services

Domain names, hosting plans and other external subscriptions may be subject to the policies of the respective provider.

Customers are responsible for reviewing the relevant provider's renewal, cancellation and refund terms where applicable.

10. Unauthorized Payment or Payment Issues

If you believe a payment was made without authorization or a payment was processed incorrectly, please contact us promptly with the relevant transaction information so that the matter can be investigated.

11. Refund Method

Where a refund is approved, it will normally be processed using the original payment method where reasonably possible, or through another mutually agreed method.

The time required for a refund to appear in the customer's account may also depend on the payment provider or financial institution.

12. How to Request a Refund

To request cancellation or a refund, contact MR ENTERPRISE through our Contact Page and provide relevant information such as:

• Customer name
• Contact details
• Project or service name
• Payment or transaction details
• Reason for the cancellation or refund request

13. Refund Review

Each refund request may be reviewed based on the applicable quotation, project agreement, payment status, work completed, cancellation timing and any applicable third-party costs.

We may request additional information where necessary to evaluate a refund request.

14. No Automatic Refund Guarantee

Submission of a refund request does not automatically guarantee approval of a refund.

Refund decisions will be made according to the applicable project terms and applicable law.

15. Changes to This Policy

MR ENTERPRISE may update this Refund & Cancellation Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

16. Contact Us

If you have questions regarding a payment, cancellation or refund request, please contact MR ENTERPRISE through our Contact Page .